Returns & Exchanges

At Positive Grid, we stand behind our gear and want you to be completely satisfied with your purchase. If you are not happy with your hardware or software, you can return it within 30 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online Support Center to submit a return request with your order number and the reason for the return.

• 2.
  Pack Your Gear

  Safely place the item in its original packaging, including all cables, manuals, and accessories to ensure a smooth inspection process.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned unit, your refund will be processed back to your original payment method within 5-7 business days.