Frequently Asked Questions
Everything you need to know about our smart amplifiers and effects.
How long does shipping take for Spark amplifiers?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by region but generally arrive within 7-14 business days.
What is your return policy for hardware products?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund, minus shipping costs.
Do Positive Grid products come with a warranty?
Yes, all our hardware products, including the Spark series and RIFF, come with a one-year limited warranty covering manufacturing defects.
Are software licenses included with hardware purchases?
Most of our hardware products include a license for the companion app and a version of PreSonus Studio One Prime to help you start recording immediately.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm for qualifying orders.
Can I use the Spark app with other amplifiers?
The Spark app is specifically designed to integrate with Spark series hardware to provide smart features like Auto Chord and Smart Jam.